Warranty and Returns

Warranty and returns

At Plus Fitness, we want you to receive the product you ordered and understand the support available after purchase. Please keep your receipt, order confirmation or another record of purchase.

Faulty, damaged or incorrect items

If an item arrives damaged, develops a fault or differs from your order, contact us promptly with your order number, a description of the problem, and photos or video where practical. Stop using equipment if continuing could cause harm or further damage. Our team will explain the assessment and return or collection process.

We will arrange an appropriate remedy, including repair, replacement or refund as applicable. The change-of-mind conditions below do not restrict rights relating to faulty, unsafe, misdescribed or incorrect goods, or other rights under applicable Nigerian consumer law.

Product warranties

Warranty terms vary by product and supplier. Before purchase, ask us to confirm in writing the coverage period, covered components, home or commercial-use conditions, and whether parts, labour, on-site service and transport are included.

For fitness machines, confirm coverage for the frame, motor or electrical components where fitted, moving parts and upholstery. For free weights, benches and accessories, confirm the specific supplier terms. We do not advertise a blanket warranty duration across all products.

A warranty may exclude damage caused by misuse, overloading, unauthorised modification, failure to follow the supplied maintenance instructions or normal wear, subject to its written terms and applicable law. Such exclusions do not automatically remove rights for a pre-existing defect.

Change-of-mind returns

For accessories, request a change-of-mind return within seven calendar days of delivery or collection. The item must be unused, complete and in resaleable condition with its packaging and included parts. Contact us before sending it back. Any disclosed hygiene-related exceptions must be confirmed before purchase.

For fitness machines, assembled equipment and special orders, ask us to confirm any voluntary cancellation or change-of-mind return terms before payment. These terms do not limit rights relating to defects or misdescription.

Return transport and refunds

For a confirmed faulty, damaged-on-arrival or incorrectly supplied item, Plus Fitness will arrange or cover reasonable return transport. For an approved change-of-mind return, the customer pays the return transport charge. Any collection charge must be agreed before collection.

After assessment, we will confirm the outcome and the expected refund processing time in writing. Approved refunds will normally be returned through the original payment method where possible; bank or payment-provider processing times may apply. We will explain any alternative arrangement before proceeding.

How to request help

Email enquiries@plusfitness.ng, call 08065783265, or message us on WhatsApp. Include your name, order details, product and the help you need. Please obtain return instructions before taking equipment to a branch.